Kroger



Kroger Doubles & Triples No More

KROGER SOUTHWEST COUPON GUIDELINES

7/12/12

Dear Valued Customer:

Thank you for contacting Kroger regarding our Coupon Policy. Our coupon policy varies by division. The policy for stores in your area is as follows. Please note that this policy is our most current and it is subject to change without notice. For further clarification of this policy, please speak directly to store management.

The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Double Coupons:
* Effective September 14th 2011, Southwest stores will no longer double/triple coupons. The only exception to this is of all Louisiana and Bryan-College Station stores.

Pharmacy Coupons:
* Competitor pharmacy coupons are accepted.
* LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.

Buy 1 Get 1 Free Coupon:
* If the sale is Buy-1-Get-1-Free, the customer use must purchase two items to meet the purchase requirement. The customer would receive one free from the Buy-1-Get-1-Free sale ad and receive the 2nd item Free from the Buy-1-Get-1-Free coupon.

General Coupon Policy:
* Coupons are redeemed for face value unless otherwise advertised at your local Kroger store
* Coupons must be presented at the time of transaction
* Coupons may only be redeemed for items, brands, and sizes specified by the verbiage requirements of the coupon
* We accept all valid current manufacturer coupons
* We accept valid, current online, internet and print-at-home coupons
* We accept all valid, current Catalina Manufacturer coupons and Kroger Catalina coupons
* Limit one (1) manufacturer coupon per item purchased.
* Limit one (1) store coupon per item purchased.
* One (1) manufacturer and One (1) store coupon can be used on the same item.
* If a Manufacturer coupon exceeds the price of the item, the excess will be applied to the basket purchase. If excess is greater than amount due on the total order after the coupons are redeemed, the excess will be given in cash.
> WIC or SNAP items in a WIC or SNAP transaction are ineligible for cash back or application to the basket purchase
* Coupons cannot be used on “free” items.
* Expired coupons are not accepted.
* We do not accept competitor coupons (including competitor Catalina Coupons)
* Amount refunded cannot exceed the cost of the item.
* Coupons may not be applied to items restricted by law. Coupons may not be applied to services such as but not limited to gift cards, money orders, utility payments, postage stamps, event tickets, lottery or phone cards.
* Sales taxes will be applied in accordance with the law of the applicable state, regardless of any coupon or other discount that may apply to the purchase transaction

PRINT-AT-HOME (PAH) COUPONS:
* We only accept printable coupons if they scan properly at checkout.
* We do not accept “free product” printable coupons that have no purchase requirement.
* Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be much less common than traditional value-off coupons.
* We do not accept coupons for more than about 75% of a product’s value without advance notice.
* Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
* Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
* Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are “non-transferable,” meaning they should not be photocopied or scanned and distributed to others.
* Coupons will be rejected if they appear to have been altered in any way.

PAH coupons can be checked for validity at: http://www.printcoupons.com

ONLINE COUPONS versus PAPER COUPONS:
* The online coupon will always take priority over the paper coupon. Stacking is not allowed.
* There is a limit of one electronic or paper manufacturer coupon per item.
* Digital coupon and manufacturer paper coupons may not be combined on the purchase of a single item.
* If a Customer has loaded an electronic coupon to their loyalty card, then the electronic coupon will apply before the manufacturer paper coupon.
* A digital coupon cannot be removed from a transaction once redeemed
* If the electronic coupon and manufacturer paper coupons are applicable to the same item, the system will give the discount based on the Electronic Coupon.

I hope this information is helpful to you. Please let me know if I can assist you further.

Sincerely,

The Kroger Co.
Customer Service




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{ 22 comments… read them below or add one }

1 Barbara April 15, 2010 at 12:07 am

I just wanted to say, I live in a small town & our only local grocer is a Kroger store (which overtook the previous Farmer Jack store). I went in with about 10 printed coupons (from Coupons.com) & maybe 4 or 5 coupons from the Sunday paper, and was turned away. The cashier would not even begin my order. The highest coupon was for 75 cents off a box of Kellogg’s All-Bran, which on sale was $3.49 that week.

When I asked what exactly is the store policy on coupons – as I could not see it posted anywhere within the store, nor was it posted in their weekly ad – the cashier left her station to find a manager. She returned and stated they would not accept print-at-home coupons, period.

I called 1-800-KROGER on my way out the door. After several “press 1 for __, press 2 for __” I got a recording that told me all operators were busy, try my call again later, and it hung up on me! When I got home, I went online, found a different toll-free number. I spoke with a very polite woman who said there is no chain-wide policy on coupons. It is left up to the individual store manager to decide what they feel is acceptable. She asked how much money I would have saved with my printed coupons, I estimated the amount to be around $5.00 total. She put a $5 credit on my Kroger card, as this was the best she could do for me.

Eventually a store manager did call me, and stated I could bring in my printed coupons, she would personally initial & “ok” them, and I would be allowed to use as many print-at-home coupons as I’d like. But the hassle of having to go in while she’s on shift instead of whenever I want, then have her initial every single coupon, just so I do my grocery shopping, is very tedious. However, since we have no other grocers unless I’m willing to drive a fair distance, its my only option at the moment.

I just wanted to warn others, please call your Kroger first, before just showing up with a stack of printed coupons. In my opinion, this would be a good idea for any store really. Call first, be sure they’ll accept your coupons. Dont be left standing in the check out lane, having to leave your full cart of groceries behind as you walk out in utter embarrassment.

~Barbara~

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2 Dian April 15, 2010 at 9:32 am

@Barbara: It sounds like your manager should really not inconvenience you by having to only shop when he is there. He should train his cashiers. It also sounds like they are new in your town and it may take working out some of the kinks to actually be doing things right.

But, definitely thanks for the warning. I also suggest everyone print a copy of the store’s coupon policy before they go shopping, just in case there are any questions.

Kroger DOES DEFINITELY take printed coupons. IN FACT, they have links to print coupons from on their site: http://www.kroger.com/in_store/Pages/coupon_landing.aspx And HERE: http://www.kroger.com/in_store/Pages/default.aspx

So, whoever you spoke to on the phone was correct and incorrect. They can choose to limit the number of coupons you use, however they DO take printables because their site offers them in more than one place.
You can read more about their coupon policy here: http://www.groceryshopforfree.com/store-coupon-policies/kroger/

If you have any questions, please feel free to let me know. I would print their policy and a screen shot of the links on their site I gave you and carry them with you, in case there were ever any more question.
Thanks,
Dian

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3 princess July 17, 2010 at 10:54 am

Hello, I still don’t understand the b1g1 free deal. Can you use 2 b1g1 free coupons on an item that is not on sale to get them both free? Can you use a b1g1 free coupon on an item that is not for sale and use another $1 off coupon for the item that you are actually purchasing? Can you use a b1g1 free coupon on a b1g1 free sale to get both items for free? I keep reading different things. Can you help me understand this please? Thank you.

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4 Dian July 17, 2010 at 11:02 am

@princess: It depends on the store and sometimes the manager or cashier. At CVS, absolutely you can use a B1G1 FREE Coupon on a B1G1 FREE Sale and get both FREE. Some employees don’t know it, but you can call customer service from the store and they will tell them. I had that happen to me the other day at A CVS. Basically if it doesn’t beep they will do it.
Walgreens will sometimes and not others.
Grocery Stores are all different on that, you need to ask your store what their policy is. I have several policies in the menu bar at the top of the page, but of course not for all stores, I am adding them as I get them. I hope that helps, but ultimately it’s up to the store and Like at my Kroger, corporate says some things are up to the manager… Makes life hard there. I had a talk with corporate and the manager of my local Kroger yesterday about that very thing.
I wish I could give you a more hard and fast answer, but most stores don’t have a printed policy on that.
I do STRONGLY suggest you print out your store’s policy, and take it with you EVERY time you go to the store in case there are questions.
Were you asking specifically about Kroger, or another store. I might could help more if I knew what store and what area.
Thanks,
Dian

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5 princess July 17, 2010 at 1:14 pm

Sorry, I was asking specifically about Kroger. I read the policy you posted and it was still a bit confusing to me. Do you find that most managers are honest or they will just say no because they don’t want their store losing money?

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6 Dian July 17, 2010 at 1:28 pm

@princess: The Manager’s are honest, but they are given pretty much free reign to make “policy” for their own stores when it comes to coupons.
The policy I have here shows that they will not take B1G1 for a Buy 1 Get 1 Sale.
Kroger doesn’t have a policy across the board written out for coupons. That causes alot of confusion. I think they think it makes it easier for the stores… I called corporate a while back and asked for a coupon policy, they said they would send it, I didn’t get it I kept calling they finally said they were sorry I was told that, but they don’t give those out.
Honestly my Kroger has told me 4 different things in the last few weeks regarding coupons and they were all from people in management and none of them were correct. I had to call corporate yesterdaya dn then had a phone conversation with the store manager about some stuff I was told that i knew was not right.
This is my frustration,
1. If it’s up to the manager – the rules can change daily
2. If I have a supervisor tell me something and then I call back and corporate and the manager say that’s wrong
3. You mentioned the store losing $ in your question – that’s another one the store doesn’t lose money and some cashiers think they are! The store gets the amount on the coupon PLUS an additional $.08 for each coupon redeemed!
So, Kroger is a hard one, you have to know your manager and know what they say their policy is, and then work within it.
Hope that helps, let me know if there is anything else, I can answer for you.
Thanks,
Dian

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7 princess July 17, 2010 at 2:03 pm

Thank you so much for taking the time to answer. No wonder I was confused. Everyone has a different interpretation. I will make contact with the manager at my local Kroger. By the way, I love your site!

8 Kindsey July 23, 2011 at 2:54 pm

You’re a real deep tihkenr. Thanks for sharing.

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9 princess July 17, 2010 at 1:17 pm

Area Cincinnati, OH

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10 MandyQ August 22, 2010 at 4:06 pm

Dian do you know if all Kroger stores triple coupons? I didn’t know if this was up to the store or if it is a corp issue. Thanks :)

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11 Dian August 22, 2010 at 4:12 pm

@MandyQ: Not all Kroger Stores double and triple – different Regions do different things. You will need to check with your local Kroger or the one you’re going to be going to about their policy.
Hope that helps!
Thanks!
Dian

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12 Julie Boyd May 16, 2011 at 3:11 pm

Does this policy apply to all Krogers because mine won’t take a coupon even if it’s a penny over the amount!!! Please let me know..thanks!

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13 Dian May 16, 2011 at 3:20 pm

Julie Boyd » What area are you in?
Dian

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14 Julie Boyd May 16, 2011 at 3:35 pm

I am in Columbus,Ohio…I never had trouble until here recently :(

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15 vicki August 10, 2011 at 9:19 am

Dian,
I was just wondering at krogers do you need to give them coupons before you scan your card? I had better printed coupons than the ones I had saved on my card…they scanned my card and it wouldnt let me use the printed coupons! I am slowly learning this couponing stuff…But I now I could have got out cheaper than I did with the printed coupons!

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16 Dian August 10, 2011 at 9:42 am

vicki » You can’t stack ecoupons with paper coupons at Kroger. The ecoupons are deducted as soon as you scan your card and then when you try to use your paper coupons they won’t scan – as you found out. Some people have had success when they use their paper coupons, then scan their card, but some cashiers don’t want you to do that. You can try that and see how it works for you!
Hope that helps!
Dian

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17 Jennifer August 20, 2011 at 7:59 pm

I am SOOO sad!!! Our Kroger (Rosenberg, TX – 35 SW of Houston) recently stopped doubling and tripling coupons! They are positioning the new, “easier” gas points as big savings – as if it’s an equal tradeoff. I used to get my 10 cent discount on gas just by using my Kroger card. Now, I get 100 gas points (equals 10 cent discount) for every $100 I spend. $200 gets me 200 points, or a 20 cent/gallon discount. Granted, it’s nice when I have that much, but really – we barely get by and my coupons used to net me MUCH better savings than the gas discounts do now. We have six in our family and I try to keep our monthly budget to $350-$400. Hard to do that without coupons. I guess I need to find out if other stores around here double and triple coupons. They’re the closest, but we do have a WalMart in town, and then H-E-B and Randall’s are about a 10-15 minute drive. SAD! Has anyone else experienced this?

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18 Heather September 6, 2011 at 4:49 pm

Can you use a catalina and a manufactures coupon on the same item at kroger?

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19 Dian September 6, 2011 at 4:52 pm

Heather » Unfortunately, no, they are both manufacturer coupons. You can only stack a manufacturer’s coupon with a store coupon!
Hope that helps!
Dian

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20 Heather September 6, 2011 at 4:58 pm

Yea thanks! Where can you get the kroger store coupons?

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21 Dian September 6, 2011 at 5:05 pm

Heather » Well, IF they had any they would be in their sale paper, and sometimes they send booklets full of them in the mail. They also have eCoupons on their website that you can load to your rewards card.
Dian

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22 Dian July 17, 2010 at 2:15 pm

@princess: Thanks so much! I LOVE doing it!
Thanks again and feel free to ask if you have any questions!
Dian

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