Walgreens Coupon Policy
Walgreens Email To A Customer Concerning Coupon Policy
I take care of training in the Dayton market, and I wanted to apologize for the inconvenience with the coupon issue at our Trotwood store. Below is an e-mail that I have sent out to all the stores in the Dayton market. This should help clear up any confusion on the acceptance of coupons in our stores.
Let me know if you have any other questions or concerns.
We have had a number of complaints recently about the acceptance of coupons in our stores. Most of the time the complaints are about clearance items, but this situation can happen with any item in the store.
If a customer presents a coupon that has a higher value than the product purchased, the coupon can be accepted. The cashier will have to key in the lesser value of the product and hit the mfg coupon tender key on the register. The cashier also must write on the coupon the actual value of the product if it is less than face value of the coupon. As always the customer is responsible for any sales tax due on the item(s).
Example: Customer picks up an item that is priced 49 cents. The customer also has a coupon for the item valued at 55 cents. Cashier rings up the item, verifies the coupon is for the item purchased, the correct size, and that the coupon is not expired. The cashier tries to scan the coupon, but the register does not accept the coupon. The cashier, double checking that the coupon is for the product being purchased, now types in the amount of the actual item (49 cents) and hits the mfg coupon tender key. The cashier, after finishing the transaction, needs to also write on the coupon the amount the coupon was actually taken for (49 cents).
Let me know if you have any questions or concerns.